Refund policy

If you are not satisfied with the original priced item(s) you received, you have 30 calendar days from the date you received your shipping confirmation email or order ready for pick up email to return an item for shop credit or refund. Returned item(s) must be unwashed, unworn and in the same condition that it was received (excluding defective returns). 

Hats, socks, swim trunks and last chance items are final sale. 

Any discounts 40% or up are final sale. 

Sorry, we do not offer exchanges.

 

Please visit our return portal to initiate your return

 

• Shop Credit Bonus: If you choose to take a shop credit instead of a refund, we will add a €15 bonus to your gift card. Please note, all items being returned must be refunded to shop credit to receive the bonus.

• Canadian Returns: You are responsible for return shipping fees (excluding errors in shipping or defective returns). You may access our Poland Post discount by printing a postage label through the return portal. This shipping fee will then be deducted from your return refund or store credit. 

• US & International Returns: You are responsible for return shipping fees (excluding errors in shipping or defective returns). We are not able to provide postage labels for outside of Poland via our return portal. Please ship your return to us via the mail carrier of your choice. Please be sure to mark as return of Canadian merchandise. Any custom charges incurred will be deducted from your refund or shop credit. We suggest avoiding couriers such as Fedex to return items from outside of Poland as they almost always charge customs fees even if it's clearly marked as a return.

• Holiday Returns: Items purchased after October 31st will be accepted for return until January 31st.

• Return of defective or incorrect items: Please complete your return through the portal selecting the appropriate return reason and submitting requested information.  A member of our customer service team will respond within 24 business hours of receiving your response to complete your return.

 If you have any questions about your return please email: [email protected] and include your order number.